Privacy Policy

Last Updated: 09/17/2024

Storage Pay LLC ("we", "our", "us") is committed to protecting your privacy and safeguarding the personal information of businesses and their customers ("users") who use our self-storage management platform (the "Platform"). This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services, including the management platform, customer facing websites (including online rentals, e-sign lease agreements, automated emails), payment processing via GoCardless, and the storage of business & tenant information.

By using the Platform or it's websites, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Business Information

  • Company name
  • Contact details (email, phone number, address)
  • Facility details (locations, unit types, units, pricing)
  • Payment information (for account setup, fees via GoCardless)

b. Tenant Information

  • Name
  • Contact information (email, phone number, address)
  • Lease agreements
  • Rental history
  • Payment details (ACH payment information via GoCardless)

c. Automatically Collected Information

  • IP addresses
  • Browser type and version
  • Device type
  • Pages visited on the Platform

2. How We Use Your Information

We use your information to:

  • Provide and operate the Platform for businesses managing storage facilities.
  • Facilitate the creation of storage facility websites and the management of unit rentals.
  • Complete the online rental process by generating lease agreement, setting up ACH payments with GoCardless and email correspondance.
  • Process ACH payments through GoCardless, including tenant payments for rental agreements.
  • Communicate with you regarding your account, lease status, and service updates.
  • Enhance and personalize the user experience by analyzing usage patterns.
  • Comply with legal obligations and enforce agreements.

3. Payment Processing

We use GoCardless to process ACH payments on behalf of the storage facilities using our platform. Your payment information is securely transmitted and processed by GoCardless in accordance with their privacy policy. We do not store sensitive payment information such as bank account numbers or ACH details directly on our servers. GoCardless privacy policy can be viewed at: gocardless.com/privacy

4. Data Sharing and Disclosure

We may share your information with third parties in the following situations:

  • Service Providers: We share information with trusted third-party service providers who assist in operating our Platform (e.g., GoCardless for payment processing).
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement security measures to protect your information, including encryption, access controls, and regular security audits. However, no system can be completely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your information for as long as necessary to provide our services and to comply with legal obligations. Tenant data may be stored for the duration of the rental agreement and for a period following the termination of the lease, as required by applicable laws.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Object to the processing of your information in certain circumstances.
  • Withdraw consent where we rely on consent as the legal basis for processing.
  • Request data portability to transfer your data to another service provider.

To exercise these rights, please contact us at selfstoragepay@gmail.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience and analyze usage patterns. You can manage cookie preferences through your browser settings.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Last Updated date. Your continued use of the Platform after such changes will constitute your acceptance of the new policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: selfstoragepay@gmail.com