Last Updated: 09/17/2024
These Terms of Service (“Terms”) govern your access to and use of Storage Pay LLC self-storage management platform (the “Platform”), which include the customer facing websites (including online rentals, e-sign lease agreements, automated emails etc.), ACH payment processing via GoCardless, and the storage of business & tenant information. By using the Platform as a business or its customer facing websites as a user, you agree to be bound by these Terms. If you do not agree, you may not use the Platform or websites.
By accessing or using the Platform or websites, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all users of the Platform and websites, including businesses and their customers.
We may modify these Terms at any time. Any changes will be effective upon posting on our website. Your continued use of the Platform after such changes constitutes your acceptance of the updated Terms.
The Platform provides services for businesses to manage their self-storage facilities, including:
To use the Platform, you must:
We reserve the right to suspend or terminate your account if any information provided is inaccurate or violates these Terms.
If you are a business using the Platform, you agree to:
You are responsible for ensuring that your tenants are informed of any terms or agreements applicable to their leases and payments.
You agree to handle and store tenant information securely and in accordance with applicable privacy laws, including personally identifiable information (PII) and payment details. You may only use tenant information for legitimate business purposes, such as managing leases or processing payments.
The Platform integrates with GoCardless to process ACH payments. By using the Platform, you agree to GoCardless’s Terms of Service and Privacy Policy.
We are not responsible for payment errors, processing delays, or any issues arising from GoCardless’s payment services. You agree to resolve any disputes related to payments directly with GoCardless.
Certain features of the Platform may be offered for a fee. By signing up for a paid service, you agree to pay all applicable fees in accordance with the payment terms presented during sign-up. Fees are subject to change, but we will notify you of any fee changes 30 days in advance.
If you fail to pay any fees when due, we may suspend or terminate your access to the Platform.
Any attempt to bypass app fees or use the platform in other manners than for the purpose intended, we reserve the right to suspend or terminate your access to the Platform.
You agree not to use the Platform to:
We reserve the right to investigate and take appropriate legal action against any user who violates these provisions.
All content, trademarks, and materials provided on the Platform, including software, design, text, graphics, and logos, are the property of Storage Pay LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws.
You may not copy, modify, distribute, or use any content from the Platform without prior written permission from Storage Pay LLC.
We reserve the right to terminate or suspend your account at any time, with or without cause, and with or without notice, if you violate these Terms or engage in any activity that may harm the Platform or its users.
Upon termination, you will lose access to the Platform, and any data or content associated with your account may be deleted. However, termination does not relieve you of any payment obligations or liability for damages incurred as a result of your actions.
The Platform is provided "as-is" and "as available," without warranties of any kind, either express or implied. Storage Pay LLC does not warrant that the Platform will be error-free, secure, or available at all times.
You use the Platform at your own risk, and we are not responsible for any harm or damage that may result from your use of the Platform.
To the fullest extent permitted by law, Storage Pay LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising out of your use of the Platform.
Our total liability to you for any claim arising out of or related to these Terms or the use of the Platform is limited to the amount you paid us, if any, in the 12 months preceding the claim.
You agree to indemnify and hold harmless Storage Pay LLC, its affiliates, and their respective directors, officers, employees, and agents from any claims, damages, losses, liabilities, or expenses (including legal fees) arising out of your use of the Platform, your violation of these Terms, or any infringement of third-party rights.
These Terms are governed by and construed in accordance with the law, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or the Platform will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These Terms constitute the entire agreement between you and Storage Pay LLC regarding your use of the Platform and supersede any prior agreements or understandings.
If you have any questions about these Terms, please contact us at: selfstoragepay@gmail.com.